Job Position : KDP Support Analyst
Job Designation : Associate / Senior Associate (Non-Technical)
Job Type : Permanent Job, Full Time
Job Category : ITES | BPO
Walk-In Location : Hyderabad, Telangana
Job Location : Hyderabad, Telangana
Qualification - Eligibility Criteria : (Mandatory)
# Freshers or candidates with 0-4 years of work Experience can apply
# Candidates must be willing to join immediately
# Any Graduation, Graduation completion is not Mandatory
# Candidates from BPO Background are preferred
Desired Experience : 0 to 4 Years
Key Skills : Customer Service Management, Verbal Communication, Communication Skills, Domestic BPO, International BPO, Customer Support, Inbound, Email Support, Phone Support, Chat Process, Voice Process, Troubleshooting, Technical Support
Job Description :
# Amazon's Kindle Direct Publishing (KDP) is a self-service publishing platform for publishing e-books to the Amazon Kindle store. The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store.
Basic Qualification :
# Should be willing to work in night shifts.
# Excellent written and verbal communication skills required.
# Must be able to interact with an external parties like customers and suppliers comfortably.
# Process and respond to phone calls and emails received from publishers.
# Respond to queries sent to the KDP forums.
# Investigate payment concerns brought up by customers.
# Route payment concerns to Accounts Payable.
# Reprocess stuck books through the system.
# Route issues and bugs that need engineering expertise to the development teams.
# Remove certain content as it is identified by the QA team.
# Notify vendors that their content has been removed.
# Maintain and improve a knowledge base with unique vendor requests and their solutions.
# Work on developing responses for common questions
# Work with customer service manager in documenting process flows.
Preferred Qualification :
# Additional computer skills certifications in web technologies are preferable.
# Experience in web-enabled software products or services is highly preferred.
# Should be able to understand a complex problem and respond to publishers.
# Basic familiarity with web technologies and html is highly desirable.
# Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
# Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Note: This is a Contract Role for a period of 6 months.
Walk-In Date : On 6th October 2018
Walk-In Time : 10 AM to 2 PM only
Walk-In Venue :
Amazon Development Centre India Pvt limited,
Divyashree Building, Ground Floor, Plot No: 6,
Hi-Tech City Layout, Survey No.64(Part),
Madhapur Village, Serilingampally Mandal,
Hyderabad - 500081
Contact Person : HRSource By :- https://www.chetanasforum.com