SmartDeskk company are looking for Call Center Associates for their company, freshers and experienced persons can apply Last Date 23 Aug 2018

25  June  2018 | IT
SmartDeskk company are looking for Call Center Associates for their company, freshers and experienced persons can apply Last Date 23 Aug 2018


Job location :Shimla

Qualification :BA

experience:0 to 3 Years(Freshers and experienced)

Salary :90000 - 144000 Per Year

Last Date 23 Aug 2018

Job Details:

JOB DESCRIPTION:
Responsibilities:

  • The primary task of an associate is to handle calls from customers or clients and provide them witha solution to their queries.
  • He / She must show the willingness to learn new things every time and then.
  • Must discuss every matter with its supervisor or team leader to get any issue sorted.
  • Giving a resolution to the customers or clients should be the whole and sole responsibility.
  • Must be very effective in providing customer service by providing resolution to their complicatedqueries and issues.
  • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy andquality while providing service to the customers.
  • Responsible for monitoring Call tracking for responses from administrative team so call returnsare done in a timely fashion.
  • Responsible to Follow-up with participants within a 24-hour period in regards to the initial phonecall even if it is to just touch base and let participant know inquiry is still be researched.
  • Responsible for answering participant questions, as well as question participants to obtain fullunderstanding of what information is being requested.
  • Ability to work in high paced, challenging environment.
  • Team player as well as hands-on individual contributor

Skills.

  • Should have good Oral and written English communication.
  • An effective communicator, probably fluid with what he/she is speaking.
  • Should be a computer literate.
  • Should be flexible enough to adapt to any environment or changes happening in the sector.
  • Should be patient enough and quite motivated towards learning new things and execute iteffectively on day to day basis.
  • Should also have a clear view of what the current market trend is.
  • Educational Qualification:The Candidate should possess a Graduate degree in any specification from an accredited institution.

Salary Package:

  • Initial one month will be a training period for all with stipend 2500. 
  • After one month CTC: 90,000 to 1,44,000 (depending on the skill set).

Job Summary

Job Type : Full Time

Job Role : Customer Service / Tech Support

Job Category : MBA,Tech Support

Hiring Process : Face to Face Interview

Who can apply : Freshers and Experienced (0 to 3 Years )

Link to apply this job:

https://www.freshersworld.com/jobs/call-center-associates-jobs-in-shimla-smartdeskk-437841

About SmartDeskk

SmartDeskk is a one of the global knowledge process outsourcing unit extending business value to many clients worldwide. 

Source By :- freshersworld.com