Job location :Shimla
Qualification :BA
experience:0 to 3 Years(Freshers and experienced)
Salary :90000 - 144000 Per Year
Last Date 23 Aug 2018
Job Details:
JOB DESCRIPTION:
Responsibilities:
- The primary task of an associate is to handle calls from customers or clients and provide them witha solution to their queries.
- He / She must show the willingness to learn new things every time and then.
- Must discuss every matter with its supervisor or team leader to get any issue sorted.
- Giving a resolution to the customers or clients should be the whole and sole responsibility.
- Must be very effective in providing customer service by providing resolution to their complicatedqueries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy andquality while providing service to the customers.
- Responsible for monitoring Call tracking for responses from administrative team so call returnsare done in a timely fashion.
- Responsible to Follow-up with participants within a 24-hour period in regards to the initial phonecall even if it is to just touch base and let participant know inquiry is still be researched.
- Responsible for answering participant questions, as well as question participants to obtain fullunderstanding of what information is being requested.
- Ability to work in high paced, challenging environment.
- Team player as well as hands-on individual contributor
Skills.
- Should have good Oral and written English communication.
- An effective communicator, probably fluid with what he/she is speaking.
- Should be a computer literate.
- Should be flexible enough to adapt to any environment or changes happening in the sector.
- Should be patient enough and quite motivated towards learning new things and execute iteffectively on day to day basis.
- Should also have a clear view of what the current market trend is.
- Educational Qualification:The Candidate should possess a Graduate degree in any specification from an accredited institution.
Salary Package:
- Initial one month will be a training period for all with stipend 2500.
- After one month CTC: 90,000 to 1,44,000 (depending on the skill set).
Job Summary
Job Type : Full Time
Job Role : Customer Service / Tech Support
Job Category : MBA,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )
Link to apply this job:
https://www.freshersworld.com/jobs/call-center-associates-jobs-in-shimla-smartdeskk-437841
About SmartDeskk
SmartDeskk is a one of the global knowledge process outsourcing unit extending business value to many clients worldwide.
Source By :- freshersworld.com