SITEL INDIA are hiring Graduates and Post Graduates, freshers and experienced candidates for the post of Technical Support job location Chennai.

Job Designation : Customer Service Professionals / Technical Support Executives

Job Location : Chennai, Tamilnadu

Desired Experience : 0-3 Years

Job Details:

Job Category : IT | Tech Support

Walk-In Location : Chennai, Tamilnadu

Job Location : Chennai, Tamilnadu

Compensation : 21K to 25K (Excellent Growth Opportunity for Freshers)

Additional Benefits :
# Attractive incentives and other employee benefits (Exclusive of CTC)
# Free cab facilities (Home pickup and home drop)

Qualification - Eligibility Criteria : (Mandatory) 
# 12th Passed, Diploma, Any UG & PG Degree, BE / B.Tech with Arrears are also eligible
# Please Note: Candidates with Backlogs will be Considered.

Desired Experience : 0-3 Years

Desired Candidate Profile :
# Effective English oral communication skills
# Excellent, analytical, listening and organizational skills
# Excellent customer service skills and great enthusiasm for helping customers
# Must be able to prioritize and complete all job duty requirements
# Excellent time management skills, attention to detail and the ability to multi task
# Competent in MS office and web browser environments

Job Description :
# Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
# Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
# Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
# Follow standard processes and procedures;
# Identify and escalate priority issues per Client specifications;
# Redirect problems to appropriate resource;
# Accurately process and record call transactions using a computer and designated tracking software;
# Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
# Organize ideas and communicate oral messages appropriate to listeners and situations;
# Follow up and make scheduled call backs to customers where necessary;

Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: You can mention the reference as 'ChetanaS'.

Walk-In Date : On 6th, 7th and 8th July 2018

Walk-In Time : 11:00 AM to 6:00 PM only

Walk-In Venue : 
SITEL INDIA,
Ramanujam IT CITY, Hardy Towers, 1st Floor,
C block, Rajiv Gandhi Salai, OMR Road, Taramani,
Chennai - 600113
Landmark: Opposite to Thiruvanmiyur Railway Station

Contact Person : Gabriel (HR)

Contact Number : +91-8190910606