PAYTM WalkIn for Graduate,Post Graduate candidates, for Customer Support position Venue on 26, 27 July 2018 Job location Noida

Qualification :Any Graduate / Post-Graduate 

Job Position : Customer Support

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Permanent Job, Full Time

Job Category : ITES | BPO

Walk-In Location : Noida, Uttar Pradesh

Job Location : Noida, Uttar Pradesh

Qualification - Eligibility Criteria : (Mandatory) 
# Any Graduate / Post-Graduate
# Under Graduates and Final year Result Awaited candidates are not eligible.

Desired Experience : 0 to 2 Years

Key Skills : Customer Support, Customer Satisfaction, MS Office, Communication Skills, Interpersonal Skills, Excel, Voice Process.

Our Requirement :
# Fluency in written and verbal English is a must
# Should be willing to coordinate with customers over the phone/email and involve in calling-related activities
# Should be willing to work 6 days in a week and in Night Shifts.
# Should be okay with roster week offs

Job Description :
# Provide solution to customer queries via email or calls.
# Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
# Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
# Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc)

Desired Profile :
# 0 to 2 years experience in Customer support on calls and email process.
# Should be a good leader and experience of working under pressure
# Possess Strong communication and Interpersonal Skills.
# Qualification - Any Graduate/Post-Graduate. Under Graduates and Final year Result Awaited candidates are not eligible.
# Willing to work in rotational shifts and 6 days a week
# Knowledge of MS Office is an added advantage
# Male Candidates preferred.

Please Carry below documents (mandatory) :
# 2 Copies of Resume
# Educational Qualification Documents
# Employment Proof (Offer Letter / 3 Months Payslips)
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 26th July 2018 and 27th July 2018

Walk-In Time : 10 AM to 1 PM only

Walk-In Venue : 
Paytm,
F-1, Sec 6,
Noida
Nearest Metro Station: Noida Sector 15.

Contact Person : Ritika.