job position :Associate Service Desk Analysts
Job Details :
# Requisition ID: 2018-17511
# Category: Client Service/Support
# The primary purpose of this role is to provide service desk support to client users and any other duties as needed.
# Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
# Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
# Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
# Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
# Assist in the maintainence of the Service Desk Knowledge Base.
# Academic and Professional Qualifications:
# BA or BS degree preferred or other relevant combination of training and experience.
# 0-2 years entry level to moderate experience in providing service desk support preferred
Travel Requirements :
# May require local travel
# May require other travel for business needs
Working Arrangements :
# May be required to work off hour shifts or be assigned to an on-call rotation.
# 24/7 Support
# Work is performed in a standard office environment with minimal exposure to health or safety hazards
How to Apply for this Job ?
Search the below mentiond link to apply this job:
https://apac-allscripts.icims.com/jobs/17511/ms-associate-service-desk-analyst/job?mobile=false&width=1080&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330Source By :- chetanasforum.com