Job Position : Customer Service Associate
Job Designation : Associate / Senior Associate (Non-Technical)
Job Type : Permanent Job, Full Time
Job Category : ITES | BPO
Walk-In Location : Coimbatore, Tamilnadu
Job Location : Coimbatore, Tamilnadu
Compensation : 1.44L PA to 2.24L PA
# Additional benefits: Meal Voucher, Night Shift allowance, Over time
Shifts : Rotational
No. of Openings : 25
Qualification - Eligibility Criteria : (Mandatory)
# Minimum qualification is 10 + 2. Any graduate / PG is eligible to apply.
Desired Experience : 0 to 5 Years
Job Description :
# An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Desired Skills :
# Action oriented, self-disciplined and organized
# Effective time management skills and ability to prioritize work time to ensure productivity and department standards
# Ability to communicate clearly with both internal and external customers
# Good comprehension skills - ability to clearly understand and address customer issues appropriately
# Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
# Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
# Good typing skills
Preferred Criteria :
# Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
# Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
# Should ensure Work-like environment with no disturbance during the work hours.
# The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus :
# Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
# Ability to empathize with and prioritize customer needs
# Demonstrates interpersonal skills with a diverse customer base
# Demonstrates conflict resolution, negotiation, and de-escalation skills
# Demonstrates ownership to resolve challenging customer issues, escalating when necessary
# Ability to determine customer needs and provide appropriate solutions
# Maintain regular and reliable attendance, including the daily schedule as assigned
# Flexible with the working schedule; may be expected to work weekends, holidays and events
# Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills :
# Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
# Ability to approach problems logically and rationally
# Action oriented and self-disciplined
# Organized and detail-oriented
# Ability to quickly and effectively prioritize work time in various departments to meet business need
# Ability to maintain composure in highly escalated situations
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Aadhar / Passport / PAN Card / Driving License)
# One Passport Size Photograph.
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Walk-In Date : From Monday to Friday
Walk-In Time : 10.30 AM to 3.30 PM only
Walk-In Venue :
Tower-A, 3rd Floor, India Land Tech Park Pvt.Ltd.,
CHIL SEZ, Keeranatham Main Road, 35, Saravanampatty,
Coimbatore - 641035
Contact Person : Sudha (HR)Source By :- chetanasforum.com