Wipro Walk in Drive 2018,recruiting freshers and experienced candidates for the post of Technical Service Desk,job location Navi Mumbai,Pune, Venue date 22 September 2018

Wipro Walk-in: Wipro Technologies scheduled a walk-in event for any degree graduates for the role of Technical Service Desk. The detailed eligibility and venue details shared below.

Wipro Walk-in Event 2018:

Wipro Walk-in Drive for Technical Service Desk:

Detailed Candidate Profile

• Candidates should possess B.E/B.Tech/Any Degree from a recognized university
• Experience: 0-1 years
• Mandatory Skills: TIS Service Desk
• Desirable Skills: Language Skills: English Language

Job Description:

• The Analyst will be responsible for Service ticket creation/assignment/Categorization /
  prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
• The incumbent will receive calls during the assigned period and adhere to break
  schedules and use the appropriate Aux as applicable
• Incident Management
• Ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
• Routing / Chasing of tickets with other PRG s
• Proactive Remedy Queue Management
• Identifying the trend of calls/tickets and highlighting it to L2 / TL as applicable for outage confirmation
• Creating child tickets and tagging them with problem ticket
• Tracking resolution and updating KB
• Administrative Task
  Proactive Remedy Queue Management

How to apply Wipro walk-in Interview?

Interested and Eligible candidates can attend this walk-in drive on 22 September 2018. Venue details are given below.

Search the below mentioned link to apply this job:

https://careers.wipro.com/walk-ins-details.aspx?wid=2212&Source=Web&SubSource=&#divshow

Venue details:

Venue Date: 22 September 2018    Time: 10 AM to 1 PM

Venue Location: Mumbai

Wipro Ltd,
7th Floor, A Wing,
Kensingtone Tower, Hiranandani,
Powai, Mumbai.

Venue Location: Pune

Plot No.31 MIDC,
Pune Infotech Park,
Ph-2 Hinjewadi, Pune,
Maharashtra 411057