Job Details :
# Industry: IT
# Profile Offered: Apprentice Service Desk Analys
# Course Specialization: Technical Qualification (BTech/BE, BCA, BSc CS/IT Graduate)
# Target Batches: 2018 (Candidate should not have any standing backlogs)
# CTC Offered: 23,650/- per month in hand.
# Job Location: Bangalore
# Interview Location: Bangalore, Karnataka (Please Note: Interview Date and Venue will be confirmed Post registration process is over)
Process overview :
# Acts as First point of contact, who demonstrate some customer care skills (e.g. owning, driving, communicating/updating Incidents and Service Request and uphold all 3 BT values) such that customers who contact or are contacted are left ‘delighted' with a positive experience with help of a senior SD resource.
Key Responsibilities :
# Works on the IT helpdesk incoming calls and E-chats and responds pro-actively to resolve customer issues.
# Manage supplier activities (e.g. Raise and Dispatch faults to 3rd party agents for meeting our service level agreements
Skill Set Required :
# Understand the BT products and services that they represent to a solid ‘basic' level (e.g. same as Local IT employees) and in-depth BT's operational/service processes.
# Due to the technical nature of their work, 1-2 months of formal training is required and these people are not 'script-driven' call center types but "Process driven" Operations.
# Good Communication skills (Written and Spoken English).
# Exposure / Basic Knowledge in OS (Windows 7, 8 and 10, Anti-Virus), MS package (Outlook,O365, Skype, MS Team, Hello for Business etc.), general computer software's.
NOTE: This Email does not constitute a final Interview Call letter or offer of employment. The candidates, who will register on the above link, will be further shortlisted on the basis of their profiles, resumes and AMCAT Scores and will be informed again about further course of action. Please do not deposit any money with the as part of security or fee. Aspiring Minds doesn't work with companies which ask for fees from candidates. We are not responsible for any security deposit.
Search the below mentioned link to apply this job:
https://www.myamcat.com/jobs/description/bt-apprentice-service-desk-analyst-job-for-fresher-in-british-telecom-in-bangalore/43698?source=chetanasSource By :- chetanasforum.com